Shipping Policy

This Shipping Policy explains how banshiwale processes, ships, and delivers your orders. Our goal is to ensure every order reaches you safely, securely, and on time.

Last Updated: July 2026

1. Overview

At banshiwale, we are committed to delivering your jewellery safely and efficiently. We work with trusted logistics partners to ensure your order reaches you in the best possible condition.

2. Order Processing

Orders are processed after successful payment verification. Processing typically begins on business days and excludes weekends and public holidays.

  • Orders are processed only after payment confirmation.
  • Customized products may require additional processing time.
  • You will receive a confirmation email once your order has been dispatched.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. Promotional offers such as free shipping may be available on eligible orders.

4. Estimated Delivery Time

Delivery timelines vary depending on your shipping location, courier availability, and order type. While we strive to meet estimated delivery dates, delays may occasionally occur due to factors beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking number and courier details.

You can use the tracking number to monitor your shipment's progress through the courier partner's tracking portal.

6. Delivery Attempts

Our courier partners may attempt delivery multiple times if you are unavailable at the delivery address.

  • Please ensure someone is available to receive the package.
  • Keep your phone number active for delivery coordination.
  • Repeated failed delivery attempts may result in the package being returned.

7. Delays & Exceptions

While we make every effort to deliver orders within the estimated timeframe, certain situations may cause delays.

  • Extreme weather conditions.
  • Natural disasters or public emergencies.
  • Public holidays or festivals.
  • Courier network disruptions.
  • Government restrictions or regulatory requirements.

In such situations, delivery timelines may be extended. We appreciate your patience and understanding.

8. International Shipping

International shipping availability depends on the destination country and applicable regulations.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by the destination country unless otherwise stated.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

banshiwale is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses, invalid phone numbers, or other inaccurate delivery information.

10. Lost or Damaged Shipments

We take great care in packaging every order to ensure it reaches you safely. If your shipment is lost in transit or arrives damaged, please contact us as soon as possible with your order details.

  • Report damaged packages immediately after delivery.
  • Keep the original packaging until the issue is resolved.
  • Share photographs of the package and product for verification.

After reviewing the claim, banshiwale will determine the appropriate resolution, which may include a replacement where applicable.